CUSTOMER SUCCESS REPRESENTATIVE (CSR)
Richmond, MD
$60k-$65k
Position Highlights
Chesapeake Search Partners is partnering with a leading provider of public safety, emergency preparedness, and government procurement solutions to identify a Customer Success Representative (CSR). This role will support both customers and the outside sales team by helping manage orders, coordinate solutions, and deliver a high level of service in a fast-paced environment.
This is an opportunity to join an established organization that supports critical industries and government agencies, while gaining exposure to sales support, operations, sourcing, and customer relationship management.
- Serve as a primary point of contact for customers by supporting inquiries related to orders, pricing, inventory, quotes, and delivery timelines
- Partner with the outside sales team to assist with quotes, pricing requests, bid opportunities, and account support initiatives
- Manage customer orders from placement through delivery while providing proactive communication and problem resolution
- Coordinate product sourcing, freight estimates, and expedited requests to help meet customer needs and project deadlines
- Maintain accurate records, support operational processes, and contribute to an exceptional customer experience
- 1-3 years of customer service, sales support, or account coordination experience in a fast-paced environment
- Strong communication skills with the ability to build relationships and manage multiple priorities simultaneously
- Detail-oriented mindset with strong organizational and problem-solving abilities
- Comfortable working both independently and collaboratively within a team environment
- Experience with ERP systems is preferred, with Epicor Prophet 21 considered a plus
- Prior leadership or team support experience is a plus
For more information, contact Gianna Aguirre at gaguirre@chesapeakesearchpartners.com or apply below.